Last Updated: 12/03/2025

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1. Introduction

The Right Healthcare Services Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us regarding our care services.

This policy applies to all users of our website:
https://www.therightcaregroup.co.uk

The Right Healthcare Services Ltd provides home care services including visiting care, live-in care, respite care, and overnight care for adults who require support in their own homes.

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2. Who We Are

Company Name: The Right Healthcare Services Ltd
Office Address:
7 The Boardwalk, Pearl Lane
Gillingham, Kent
ME7 1FU

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Email: care@therightcaregroup.co.uk

Telephone: 01634 912487

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We are responsible for processing your personal data.

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3. What Personal Data We Collect

We may collect and process the following types of personal information:

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Information You Provide Directly

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When you contact us through our website, phone, or email we may collect:

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• Name

• Email address

• Telephone number

• Subject of enquiry

• Message content

• Any information you provide regarding care needs

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Service Enquiries

If you enquire about care services we may collect:

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• Information about the person requiring care

• General care requirements

• Availability for consultation

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Recruitment Information

If you apply for employment through our website we may collect:

• Name

• Contact details

• CV or employment history

• Relevant qualifications

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4. How We Use Your Information

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We use your personal data to:

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• Respond to enquiries about care services

• Arrange care consultations

• Provide care services

• Respond to job applications

• Communicate with clients and families

• Improve our website and services

• Meet legal or regulatory obligations

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5. Lawful Basis for Processing

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Under UK data protection law we process personal data under the following lawful bases:

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• Consent – when you submit an enquiry form

• Contract – when providing care services

• Legal obligation – where required by regulators or law

• Legitimate interest – to operate and improve our services

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6. How We Store and Protect Your Data

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We take appropriate security measures to protect your personal data.

Your information may be stored:

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• On secure digital systems

• In encrypted cloud storage

• In secure internal records

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Access to personal information is restricted to authorised staff only.

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7. Sharing Your Data

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We do not sell your personal data.

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We may share information with:

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• Care staff providing services

• Regulatory bodies (such as the Care Quality Commission)

• Professional advisors or service providers

• IT providers supporting our systems

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Information is shared only when necessary and in accordance with data protection laws.

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8. Cookies

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Our website may use cookies to improve user experience and analyse website traffic.

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Cookies help us understand:

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• How visitors use our website

• Which pages are most visited

• Website performance

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You can disable cookies through your browser settings.

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9. How Long We Keep Your Data

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We only retain personal information for as long as necessary.

Typical retention periods:

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• Website enquiries: up to 12 months

• Client records: as required by care regulations

• Recruitment data: up to 6 months unless employment is offered

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10. Your Data Protection Rights

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Under UK data protection law you have the right to:

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• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to processing

• Request transfer of your data

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To exercise your rights please contact us using the details below.

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11. Contact Us

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If you have any questions about this Privacy Policy or your personal data, please contact:

The Right Healthcare Services Ltd
7 The Boardwalk, Pearl Lane
Gillingham, Kent
ME7 1FU

Email: care@therightcaregroup.co.uk
Phone: 01634 912487

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12. Complaints

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If you are not satisfied with how we handle your data you have the right to lodge a complaint with the UK data protection regulator:

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Information Commissioner’s Office (ICO)
https://www.ico.org.uk

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